5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property managers want, but too often do not due to a lack of continuing excellent management procedures.
Safety guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard business, how often can you see whether the protector company is performing their job which includes running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your guards. In the majority of cases they likely are, but it is crucial to employ a system of verification and quality management to ensure that issues associated with the deficiency of doing these tasks don’t start to happen.
In this article we will talk five (5) easy actions to improving your safety guard service and achieving everything you imagine as your ideal office security guard.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your state is one of those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security provider and inquire does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent way to display whether the protector is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a lot about what to expect from that guard and it provides you an opportunity to request a different guard if you feel it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the business itself, in several cases the shield’s orientation to his delegated property isn’t as complete. We call the orientation to the delegated property”Site Specific Training”. Find out what your website specific training resembles:
• Does it happen at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banking is the procedure for experiencing a veteran guard working at the same time as the new guard.)
Determine the response to each of the questions and make sure they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your website special training to acquire an understanding of what goes into preparing a guard to operate at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel their work isn’t significant and they start to find themselves as less of a region of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote oversight that prove most successful are:
In case your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are in your premises. These monitoring systems allow the security guard business to track the time and log the activity of these guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the safety guard provider provides a way of earning sure each guard is secure and alert. By having guards check-in frequently together with the safety guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your safety while you are not there. Through these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to ensure they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure the consultant isn’t actually a security guard business. If so, your audit is sure to develop issues with your current security guard business.